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Freedom of Information

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Cloch Housing Association comes under the Freedom of Information regulations.  You can apply to us for information on our business and environmental issues.  We have now published our Guide to Information and there are further links on this part of the website.  Look down the below panel to see the categories of information we hold and browse our website for our policies, information on our Board, and a lot more.

Freedom of Information allows you to request information from the Association about its business.  Your request must be in writing and can be by email, letter, private Facebook message, or if you come into the office where we can give you a form to fill in.  

This legislation now means that you can also make an Environmental Information Request and as well as in writing, we can accept a verbal request for information.

When we receive your request we will check that it has a correct name and address (pseudonyms are not acceptable) and we will check that the request is clear.  We will also assess if your request is actually a Subject Access Request (that is a request about personal data we hold on you) or an Environmental Information Request.  Whatever legislation applies, we will write acknowledging the request and tell you how we will treat the request.  We have 20 working days to respond.

Staff may be able to signpost you to the information without the need for a request.  Some information may be on our website and we may in some instances be able to direct you to another institution or website for the information.  If you do not have access to the internet, we will help you access the information.

If your request is greater than £100 cost to Cloch, we will charge you for the information.  See our Charging Policy for further information.

We are here to help you so, if you have any questions regarding FOI please contact our office on 01475 783637. Or e-mail office@clochhousing.org.uk and put in the subject line "Query about FOI".  You can also private message us on Facebook or pop into the office at 19 Bogle Street, Greenock PA15 1ER.

Guide to Information

Select headings to expand.

Class 1 - About Cloch Housing Association

Class Description: Information about Cloch H.A. who we are, where to find us, how to contact us, how we are managed, and our external relations.

The information we publish is as follows:

  • Who are we
  • Location and Opening Arrangements
  • Information relating to Freedom of Information
  • About our Governing Body
  • About our Staff
  • Governance Documents and Corporate Policies
  • Relationship with the Scottish Housing Regulator
  • Group Details
  • Key Partnerships


Who we are

Location and Opening Arrangements

Information Relating to Freedom of Information

About our Governing Body

About our Staff

Governance Documents and Corporate Policies

Relationship with Regulators

Group Details

Key Partnerships

  • Strategic Agreements with other organisations
Class 2 - How we deliver our functions and services

Class Description: Information about our work, our strategy, and policies for delivering services and information for our service users.

The information we publish is as follows:

  • How to use our Services
  • Policies and Procedures

How to use our Services

List of Services Provided - this is clear from the buttons on the front page of the website.

Policies and Procedures

Internal Procedures - if a procedure is not included within a policy and you wish to see it, please contact the office.

Class 3 - How we take decisions and what we have decided

Class Description: Information about the decisions we take, how we make decisions and how we involve others.

The information we publish is as follows:

  • Board Meetings
  • Consultation and Participation

Board Meetings

Consultation and Participation

Tenant Scrutiny Panel - no longer functioning - alternative methods are now being used - see Customer Engagement Strategy

Registered Tenant Organisations - we currently do not have any RTO's on the register

Class 4 - What we spend and how we spend it

Class Description: Information about our strategy for and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).

The information we publish is as follows:

  • Information about our accounts and budgets
  • Our Programme of work and projects
  • Spending relating to staff and our Board

Information about our accounts and budgets

Our Programme of work and projects

Brief details of any project funding and how it is being spent

Spending relating to staff and Board

Board Member renumeration other than expenses are not applicable. We do not renumerate Board Members

Pay and Grading Structure (levels of pay rather than individual salaries)

Staff Pension Scheme - Cloch provides a Pension Scheme for employees through the Scottish Housing Association Pensions Scheme (SHAPS). A range of pensions are being contributed towards, including defined benefits schemes and defined contribution scheme for those staff employed post April 2017.

Class 5 - How we manage our resources

Class Description: Information about how we manage our human, physical and information resources.

The information we publish is as follows:

  • Human Resources
  • Physical Resources
  • Information Resources

Human Resources

Internal Procedures: if you wish to see internal procedures relating to Human Resources, please contact us.

Trade Union Information: Cloch is affiliated to EVH who negotiates with the Unite Union on behalf of staff with regard to Terms and Conditions and Salary.

Summary of professional/trade bodies: Chartered Institute of Housing and Chartered Institute of Personnel and Development

Physical Resources

Information Resources

Class 6 - How we procure goods and services from external providers

Class Description: Information about how we procure works, goods and services, and our contracts with external providers.

We provide the information as follows:

Our Contractors and Suppliers

Information on the key service delivery contractors for responsive repairs, landscaping, cyclical and planned

List of suppliers and contractors Appendix 1 of Entitlement, Payments & Benfits Policy

Information about regulated Procurement contracts awarded (value, scope, duration)

Our Procurement

Procurement Policy and procedures: if the procedures in the policy are not what you are looking for, please contact us with a request.

Information on how to tender for work and invitations to tender

Register of contracts awarded (updated every quarter) which have gone through formal tendering, including the name of the supplier, period of contract and value

Links to procurement information we publish on Public Contracts Scotland websiite. When you open this search, put "Cloch" into Buyers Name

IFLAIR Framework Agreement

Class 7 - How are we performing

Class Description: Information about how we perform as an organisation and how well we deliver our functions and services

The information we publish is as follows:

Class 8 - Commercial Publications

Class Description: Information packaged and made available for sale on a commercial basis and sold at Market Value through a retail outlet eg. book shop, museum or research journal

Cloch does not have any publications that would match this class.

Class 9 - Open Data

Class Description: Open data made available by us under the Scottish Government's Open Data Resource Pack and available under open licence.

Cloch does not have any open data that would match this class.