Skip to Main Content

Class 2 - How we deliver our functions and services

Class Description: Information about our work, our strategy and policies for delivering services and information for our service users.

The information we publish is as follows:

How to use our Services

List of Services Provided - this is clear from the buttons on the front page of the website.

How to report a repair

Right to Repair Information

How to apply for a house

How to get information about tenancy support

How to make a complaint

How to speak to a housing officer

How we consult with tenants and other customers to inform and improve service delivery and develop new services.

Policies and Procedures

Allocations Policy

Adaptations Policy 

Anti-Social Behaviour Policy

Asbestos Management Policy

Arrears Management Policy

Asset Management Policy (Will be available January 2020)

Customer Service Standards

Data Protection Policy

Environmental Information Regulations Policy (EIR)

Equality and Diversity Policy

Estate Management Policy

Health & Safety Policy

Legionella Policy

Procurement Policy

Risk Management Strategy

Rent Setting Policy

Reactive Repairs Policy

Sustainability Policy - not yet available

Customer Engagement Strategy

Void Management Policy

Tenancy Sustainment Policy - this is included in our Customer Engagement Strategy

Internal Procedures - if a procedure is not included within a policy and you wish to see it, please contact the office.