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Cloch Announces new Reactive Repairs Contract

Cloch and MPS Staff at pre launch meeting

Photo shows Cloch and MPS Staff at pre start meeting.

Cloch Housing Association has just announced a 4-year contract with MPS (previously known as Mitie). The new contractor will handle most of Cloch’s reactive maintenance and voids work across Cloch’s stock of 1390 properties and the associated common areas.
The contract, which starts on 1st April 2019, is worth over £3 Million and will see MPS replacing Novus as Cloch’s main contractor.  With a focus on improving customer service and getting jobs done to a high level of satisfaction, MPS and Cloch will work to secure community benefits through training and employability measures as well as delivering an outstanding service to Cloch’s customers.
Paul McColgan, Cloch’s Property Services Manager said, “Cloch Housing Association is delighted to announce that MPS will be delivering our Reactive and Voids maintenance service from 1st April 2019. We are all looking forward to working in partnership to deliver an excellent customer focused service to all our customers.  We understand what is important to our tenants and that is getting repairs done as quickly as possible and to as high a standard as possible, this is what we will be looking to achieve.”
Vicky Fordham-Lewis, Managing Director at MPS has said “We’re delighted to be working in partnership with Cloch Housing Association on this important repairs and maintenance contract. We look forward to working in partnership to deliver high quality services, secure value for money and achieve high levels of customer satisfaction for both Cloch Housing Association and their residents.”

Make A Stand Pledge Info

Customer Service Excellence AwardCyber Essentials Certification   House Exchange Inverclyde Common Housing Register Living Wage Accreditation Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman