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Cloch launch consultation for two policies

The Association is in the process of reviewing two policies and we are seeking tenants and / or owners views accordingly; we ask that you review the revised policies and provide any feedback no later than Friday, 2nd April 2021.

There are no big changes proposed to both these policies other than to the Repairs Policy to update references to European Procurement legislation, and information on the tenants handbook and job completion satisfaction text messages.

The Factoring Policy has been revised to include a reference to the Code of Conduct for Property factors, an update on the reactive repairs contractor and details for the First Tier Tribunal.

We've made the draft Repairs Policy and draft Factoring Policy available below. These can also be found in our documents section of our website.  

Have your say on the draft policies in the following ways:

  • By telephone on 01475 783637
  • By writing to us
  • By e-mailing us at office@clochhousing.org.uk (please include the policy name in the subject box of your e-mail)   

The final policy will be considered by the Association’s Housing and Property Services Sub-Committee at the meeting in May.

Available Downloads

File Description File Size
Re-chargeable Repairs Policy (DRAFT) PDF icon 332KB

Make A Stand Pledge Info

Customer Service Excellence AwardCyber Essentials Certification   House Exchange Inverclyde Common Housing Register Living Wage Accreditation Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman