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Coronavirus - Information from Cloch

Home > Coronavirus - Information from Cloch

Our Services have almost fully returned to post-pandemic levels.  We are now visiting tenants in their homes, carrying out inspections and you can walk in to our reception.

Staff are still required to wear masks and any other appropriate PPE and will stay socially distant from you when they are in your home.

In the office you must wear a mask at all times.  Only four people are allowed in the reception area at any one time.  If you have an appointment, we will move you to your interview room as soon as possible.  If you don't have an appointment, we will deal with your enquiry quickly and if you have to wait will be offered a chair beside which is hand gel and wipes for your use.

Help us keep you and our staff safe by following all the guidelines we set.  Thank you.

Arrears

We continue to ask you to pay your rent as normal.  We will always take account of your circumstances when pursuing any rent arrears, in particular if your income has been affected by unemployment or furlough during the pandemic.  The main thing is to talk to our housing team and make payments if at all possible.   There are grants and loans available for tenants affected by the pandemic and we can help you access these funds if required.  Staff will continue to contact you by phone, video conferencing and letter.  If they require to meet you face to face, they may visit your home or make an appointment for you to visit the office.

Anti-social behaviour

We take anti-social behaviour very seriously and we continue to respond to any incidents of anti-social behaviour.  We understand that the current climate can cause some people to act out of character, however, the well-being of everyone in our communities is paramount.  Also, as more people are based at home it is more important than ever that your home is a safe and happy place. Please call the Police or the Community Wardens (Tel: 0800 01 317 01) if you wish to report anti-social behaviour when incidents are happening.

Estate Management

We have resumed our regular estate/close inspections.  We will react to any complaints about Estate Management within our usual timescales, please refer to the Estate Management Policy.

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Customer Service Excellence AwardCyber Essentials Certification   House Exchange Inverclyde Common Housing Register Living Wage Accreditation Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman