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Coronavirus - Information from Cloch
Due to the coronavirus pandemic, Cloch Housing Association’s offices are closed until further notice. Staff now have remote access to all of our systems and are working from home. We are committed to offering the best service we can within the restrictions of the Government’s direction to Stay at Home #stayathome and this means we can only provide essential services until further notice.
To make a rent payment, if you have not already set up a direct debit or standing order, please contact our office on 01475 783637 during office opening hours or join the portal my.clochhousing.org.uk where you can pay by debit card.
If you need to update your UC journal but have forgotten your login details please call 0800 328 5644
For those of you who have either lost income or a job due to the Coronavirus, we know this is a worrying time. Please contact us to chat with our housing team and discuss your options. If you are currently in receipt of benefits or are continuing to get paid, we will look for you to pay your rent as normal.
Staff will not be allowed to leave their homes for a work-related issue such as anti-social behaviour or estate management problems, unless in extreme circumstances. You can contact us using the methods below.
How to contact us
You can contact us using a variety of methods and we will answer your messages within our normal timescales, where possible.
Facebook messaging - @ClochHA
Phone us at the office: 01475 783637
Email us at: email@example.com
Use our website contact page: www.clochhousing.org.uk
the Customer Portal: my.clochhousing.org.uk
Online chat available in-office hours on our website and on the MyCloch Portal.
Note about contractors attending your home for an emergency or urgent repair
If you do request an emergency repair, the emergency contractor will ask you if you are self-isolating or if anyone in the house is showing signs of the Coronavirus. The repair will usually be carried out, but you and your household may be required to remove yourself from the room or area affected by the repair while the trades people carry out the work. This is part of the contractor keeping their workforce safe. We would appreciate your co-operation in this matter. Follow up work that may be required but is not an emergency may well be put on hold until such times as routine repairs are returned as part of our normal service. The safety of staff and contractors should be respected and you should social distance yourself by 2 metres (6 feet) even if you are not self-isolating.