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Engage with Cloch – Help us get our Customer Engagement Strategy fit for purpose!

We have prepared a draft document outlining how we will engage with our customers to improve all aspects of our service and your experience of it.  We are now consulting with our customers to explore whether it is going to be fit for purpose.  

AGM 2018 

This strategy explores how the association and customers can work together to improve services and considers what further initiatives could be introduced to improve the rights and opportunities of tenants and other service users through customer empowerment.


The purpose of the strategy is to help achieve improvements in our performance by supporting and enabling tenants and other service users to participate and make suggestions for service improvements or priorities.  


The consultation:


We are asking customers to look over the draft Customer Engagement Strategy to check that you are happy with the content of the document or to provide us with any suggested amendments or changes to be made before the final document is completed.


You can download a copy of the Draft Customer Engagement Strategy from our website or we can send a paper version to customers on request, please contact us.

DRAFT Customer Engagement Strategy  

The consultation closes on Friday 29th March 2019.


All  responses, comments or suggestions should reach the association by 5pm on Friday 29th March 2019 headed Customer Engagement Consultation and sent to:

Cloch Housing Association
19 Bogle Street
PA15 1ER

Tel: 01475 783637


Twitter: @ClochHA

Make A Stand Pledge Info

Customer Service Excellence AwardCyber Essentials Certification Inverclyde Common Housing Register Living Wage Accreditation    Keep Safe Logo  Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman