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Governance & Performance

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Cloch Housing Association is a registered social landlord with the Scottish Housing Regulator.  We are also a Scottish Charity registered with OSCR.  These two facts mean that Cloch's governance (the accountability and the way it runs itself) is regulated and checked on an annual basis.

Housing Associations have a set of rules that set out the basic structure of how it is governed. Cloch also has an Independence Agreement with Oak Tree Housing Association.  

The Scottish Housing Regulator requires the Association to return an Annual Return on the Charter (ARC) and these are governed by the Regulatory Framework set out by the SHR.

Most of the Governance and Performance is driven by the voluntary Board and the Leadership Team.  They are responsible for reporting statistics and ensuring the association complies with all the regulations.

How We are Doing

This part of our website will explain how we are monitored by the Scottish Housing Regulator, how we monitor our selves and the statistics we produce to show our performance to our customers and our Board. 

Select headings to expand.

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives for the next 3 years. This is set out in our Business Plan. The latest Business Plan was set out in 2017 and a summary copy of the Plan is available to view.

The Business Plan is approved by our Board and is reviewed by them every year.

Customer Panel

Since the summer of 2017, the Association has been working with a group of volunteer customers to form a customer panel to scrutinise the work we do.

This panel is a mixture of tenants and owners and they are being helped by TIS (Tenant Information Service) who are developing their skills in areas such as mystery shopping, scrutinising contractors, and policy work. They have already been influenced by the design of our new offices and our Customer Service Standards.

If you would like to become involved, we would love to hear from you. Please contact the office and ask for Andy Thomson our Housing Services Manager.

Governance Documents

File Description File Size
Annual Assurance Statement 2020 issued by Oak Tree H.A. PDF icon 313KB
Cloch Housing Association Engagement Plan PDF icon 527KB
Cloch Housing Association Rules PDF icon 3MB
Independence Agreement PDF icon 758KB

Board Agendas, Minutes and Reports

Cloch is governed by a Board that meets every 6 weeks.  

As well as this, the Board can volunteer for one or two of the following sub-committees:

Click on the sub-committee to see the Remit of each.

Below are the Agendas and Minutes from Board Meetings starting from 6th August 2019.  It is not our intention to upload previous to this date, however, if you wish a copy of either from an earlier date, please contact the office.  If you wish to see any of the Reports mentioned in the Agenda, please contact the office.

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Board Agendas and Minutes


File Description File Size
2021-02-04 February Board Agenda PDF icon 106KB
2020-12-01 December Board Agenda PDF icon 112KB
2020-10-20 October Board Agenda PDF icon 120KB
2020-09-23: September Board Agenda PDF icon 90KB
2020-09-15: September Board Agenda PDF icon 9KB
2020-08-18: August Board Agenda PDF icon 8KB
2020-07-23: July Board Agenda PDF icon 213KB
2020-06-09: June Board Agenda PDF icon 221KB
2020-04-28: April Board Agenda PDF icon 119KB
2020-03-10: March Board Agenda PDF icon 208KB
2020-02-18: February Board Agenda PDF icon 9MB
2020-01-21: January Board Agenda PDF icon 205KB
2019-11-19: November Board Agenda PDF icon 8KB
2019-10-08: October Board Agenda PDF icon 7KB
2019-09-25: September Board Agenda PDF icon 94KB


File Description File Size
2020-10-20 October Board Minutes PDF icon 2MB
2020-09-15 September Board Minutes PDF icon 181KB
2020-08-18: August Board Minutes PDF icon 150KB
2020-07-23: July Board Minutes PDF icon 373KB
2020-09-06:June Board Minutes PDF icon 252KB
2020-04-28: April Board Minutes PDF icon 326KB
2020-03-10: March Board Minutes PDF icon 253KB
2020-02-18: February Board Minutes PDF icon 578KB
2020-01-21: January Board Minutes PDF icon 294KB
2019-11-19: November Board Minutes PDF icon 465KB
2019-10-08: October Board Minutes PDF icon 44KB
2019-09-25: September Board Minutes PDF icon 65KB
2019-08-06: August Board Minutes PDF icon 84KB
Finance & Corporate Services Sub Committee


File Description File Size
2020-11-26 November F&C Sub Agenda PDF icon 108KB
2020-05-28: May F&CS Agenda PDF icon 117KB
2020-03-03: March F&CS Agenda PDF icon 22KB
2019-11-28: November F&CS Agenda PDF icon 19KB
2019-08-28: August F&CS Agenda PDF icon 118KB


File Description File Size
2020-05-28 May F&C Minutes PDF icon 73KB
2019-11-28: November F&CS Minutes PDF icon 320KB
2019-08-20: August F&CS Minutes PDF icon 601KB

Housing & Property Services Sub Committee


File Description File Size
2020-11-24 November H&P Sub Agenda PDF icon 122KB
2020-05-26: May H&PS Agenda PDF icon 120KB
2020-02-25: February H&PS Agenda PDF icon 118KB
2019-11-26: November H&PS Agenda PDF icon 120KB


File Description File Size
2020-05-26 May H&P Minutes PDF icon 156KB
2020-02-25: February H&PS Minutes PDF icon 243KB
2019-11-26: November H&PS Minutes PDF icon 110KB
2019-08-27: August H&PS Minutes PDF icon 72KB

Make A Stand Pledge Info

Customer Service Excellence AwardCyber Essentials Certification   House Exchange Inverclyde Common Housing Register Living Wage Accreditation Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman