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New Contractor for Emergency Repairs

Our reactive maintenance contractor MPS Housing Ltd, will cease to provide a reactive repairs service to Cloch and our tenants with effect from TUESDAY 30th JUNE 2020 at 5pm.

At this time, we are in the process of securing a new contractor and we look forward to announcing this in the next few weeks. In the meantime, in order to ensure that we can still provide our tenants with an emergency repairs service we have reached an agreement with HOME FIX SCOTLAND to carry out your emergency repairs until our new contractor is in place in early August 2020.

 Please note this does not affect faults to your gas boiler / hot water. Our existing contractor James Frew (Gassure) will continue to attend.

 

How Does this affect me? 

Essentially you should not notice any difference in how you actually report a repair either during or out with office hours. As you know, our office is still closed to the public and staff are working from home. At this time, due to restrictions, we are only able to carry out Emergency Repairs. Should you need to report an emergency repair during office hours you should phone the Association on 01475 783637 (please follow the prompts on the recorded message).

 When the office is closed you should continue to use the office number 01475 783637. Please listen to the recorded message:

  • Press 1 for gas repairs (James Frew)
  • Press 2 for all other emergency repairs (Home Fix Scotland)

Your call will then be transferred to the appropriate contractor who will arrange your repair.

COVID – 19

 

Home Fix Scotland will ensure that all their operatives follow the strict guidelines relating to practising safe distancing and will have the appropriate personal protective equipment (PPE) when visiting your home to carry out a repair. We would ask that when you speak with a member of staff from Cloch or Home Fix Scotland you let us know if you or any member of your household are shielding, isolating, or are experiencing any of the common symptoms. This will allow us to manage your repair safely.

NON-EMERGENCY REPAIRS

You can continue to report all non-emergency repairs. Unfortunately, until Scottish Government restrictions are relaxed will not be able to actually carry out the repair, however once we are able to, we will be in touch to arrange this with you. To report a non-emergency repair:

  • Telephone 01475 783637 (please follow the instructions on the voice message)
  • My Cloch (my.clochhousing,org.uk). Please log on and register if you haven’t already done so.
  • On our website: www.clochhousing.org.uk
  • E-mail: office@clochhousing.org.uk

We apologise for any inconvenience this may cause and trust that you will continue to receive an excellent service from Home Fix Scotland.  We look forward to announcing our new reactive repairs contractor later in the Summer.

Thank you for your co-operation during this time.

 

Customer Service Excellence AwardCyber Essentials Certification   House Exchange Inverclyde Common Housing Register Living Wage Accreditation Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman