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Office Closure - Monday, 8th May 2023

Our office will be closed on Monday 8th May 2023. We’ll re-open on Tuesday, 9th May at 9 AM. 

Reporting Repairs

Emergency Repairs

While our office will be closed our out of hours emergency repairs services will be available. If you have an out of hours emergency repair that you would like to report, please call 01475 783 637 and choose from the available options.  Please do not log emergency repairs on the MyCloch tenant portal. 

Non-Urgent Repairs

If you have a non-urgent repair, please email or log in to your MyCloch tenant portal and log the repair. Your repair will be processed when we reopen.   


If you would like to make a payment you can do so using our online tenant portal, MyCloch. Registration is free. All you’ll need to get started is your tenancy reference number. This can be found on letters that we’ve sent you.

Struggling with rent payments?

If you are struggling with your rent payments, we’re to help. Contact our office on 01475 783 637, when we reopen and speak to one of our Housing team who can help signpost you to advice and support.

Financial Fitness Appointments Available 

We've teamed up with our friends at Financial Fitness to offer FREE and impartial advice to our customers around wellfare benefits, and money advice. If you are interested in this and would like to book an appointment, please mention this to one of our Customer Connectors when calling our office on 01475 783 637. Appointment are typiclaly available on Mondays, between 1:30 PM - 5:00 PM and Fridays between 9:00 AM - 12:30 PM excluding Public Holidays

Make A Stand Pledge Info

Customer Service Excellence AwardCyber Essentials Certification Inverclyde Common Housing Register Living Wage Accreditation    Keep Safe Logo  Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman