Listen to our site
Due to public holidays, our office will be closed on Friday, 26th and Monday, 29th May. We’ll re-open on Tuesday, 30th May at 9AM.
Reporting Repairs
Emergency Repairs
While our office will be closed our out of hours emergency repairs services will be available. If you have an out of hours emergency repair that you would like to report, please call 01475 783 637 and choose from the available options. Please do not log emergency repairs on the MyCloch tenant portal.
Non-Urgent Repairs
If you have a non-urgent repair, please email office@clochhousing.org.uk or log in to your MyCloch tenant portal and log the repair. Your repair will be processed when we reopen.
Payments
If you would like to make a payment you can do so using our online tenant portal, MyCloch. Registration is free. All you’ll need to get started is your tenancy reference number. This can be found on letters that we’ve sent you.
Struggling with rent payments?
If you are struggling with your rent payments, we’re to help. Contact our office on 01475 783 637, when we reopen and speak to one of our Housing team who can help signpost you to advice and support.
Financial Fitness Appointments Available
We've teamed up with our friends at Financial Fitness to offer FREE and impartial advice to our customers around welfare benefits, and money advice. If you are interested in this and would like to book an appointment, please mention this to one of our Customer Connectors when calling our office on 01475 783 637. Appointments are typically available on Mondays, between 1:30 PM - 5:00 PM and Fridays between 9:00 AM - 12:30 PM excluding Public Holidays.
