Report a Repair
If you have not already registered, you can register your details at My Cloch (my.clochhousing.org.uk). Registration is simple and free; you will need your account number to register – it should be on letters/statements we have sent
There are 3 categories of repairs:
|Emergency||Will be attended and made safe within 4 hours of being reported|
|Urgent||Will be completed within 2 working days|
|Routine||Will be completed within 10 working days|
Please note: that some repairs may be covered under the right to repair.
During the day, please call the office on 01475 783 637.
If you are a Cloch Housing Association tenant and have an emergency repair when the association's office is closed, the emergency out of hours services can be contacted using the numbers below:
Call the Office on 01475 783 637 and follow the Options:
Press option 1 to be connected
Press option 2 to be connected
If for any reason the options don't work please use the numbers below:
James Frew - Gas Sure 01294 468 113
Novus Solutions 01506 637 643
All Other Repairs
During office opening hours, please phone the office on 01475 783637.
At any time of the day or night, submit non-emergency repair requests to us by registering for our My Cloch tenant portal.