We carry out annual gas safety checks to make sure your boiler and appliances are safe. This is a legal requirement, but more importantly, it helps protect you, your household, and your neighbours. Please make sure you allow access when appointments are arranged.
By law, we are required to ensure that all our gas boilers are safe and are inspected NO LATER THAN 12 MONTHS FROM THE PREVIOUS INSPECTION. This is extremely important, not only to make sure that we comply with the law but more importantly to safeguard the health and safety of you and your neighbours. It is vital that you allow access to your home when arranged. As much as possible we will try and arrange a convenient time with you.
Arrangements For Gas Servicing And Safety Checks
You will receive letters from us in advance advising you of a date when our contractor is planning to visit. We request that you provide access on this date, or if this is not convenient, you contact us as soon as possible in order that we can arrange an alternative appointment.
If you repeatedly fail to allow us access to carry out this safety check, and it is approaching the anniversary date of the service, we will have no option but to consider gaining entry to your home to comply with our legal responsibilities.
If your gas meter is located outside your home, we may not force access. However, we will cap the gas supply to your home until we can return to carry out the safety check. We would also remind you that if you have a pre-pay gas and/or electricity meter, both these must be in credit to allow the safety check to be completed. In most cases cases you will be re-charged for the costs associated with carrying out the final visit and returning to re-instate your supply.
| File Description | File | Size |
|---|---|---|
| Gas Maintenance Policy |  | 225KB |
| Rechargeable Repairs Policy | | 439KB |
Cabron Manoxide Detectors (CO)
We provide one detector in each home which is fitted by our gas engineer. This may be either battery or hard wired (works off your electricity supply). When we are carrying out the annual gas safety check the engineer will test your detector and if faulty, it will be replaced. The detector will have a “test” push button. We would recommend that you test this frequently. If it fails to emit a “bleep” when you test it, please contact us immediately.
If your CO detector suddenly starts to bleep continuously it may be a sign that the detector is faulty or that there may a problem with your boiler. In this event we would recommend that you turn off your gas boiler immediately, open doors and windows to ventilate your home and call National Gas Emergency Service on 0800 111 999 at any time, day or night. You should also call us to confirm you have an issue with your detector.
Cookers
If you have a gas cooker in your home, the connection will be tested as part of the safety check. The contractor will not check or repair the actual appliance. We would recommend that you consider having your cooker checked by a GAS SAFE registered engineer.
General Safety Advice
Gas
If you smell gas, you should:
- Put out cigarettes and any sources of naked flames (candles, etc.);
- Do not plug in and switch on any appliances, or switch on lights or use mobile phones;
- Open all windows / doors to ventilate your home;
- Switch off your gas boiler;•
- Turn off the gas supply at your meter (turn the lever as directed on the meter);
- Call the National Gas Emergency Service on 0800 111 999 any time, day or night. You should also call us to advise of the emergency;
- If you live in a close, please open the main door to allow ventilation.