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Cloch Housing Association is a registered social landlord operating in Inverclyde, Scotland. In 2018, the Association celebrated its 50th year in operation having been originally formed on the 16th January 1968 as a charitable non-profit making organisation under the name of Christian Action (Greenock) Housing Association Ltd.
The focus of the Association back then was –
To provide suitable and affordable housing for rent to stem the flow of young families leaving the area.
More than 50 years on, we are still a social housing landlord but have widened our activity and the scope of who we house and where we operate. Currently owning just under 1400 units in Greenock, Port Glasgow, and Inverkip, Cloch also provides factoring services to owners in the area. With a focus on communities and people, the Association prides itself on achieving high customer standards alongside a range of housing and community services.
In 2021, we moved from being a subsidiary of Oak Tree Housing Association, to being independent again. This move has meant we have created new Vision and Values. The logo above shows our Values. Our new Vision is:
"Services which exceed expectations delivered by a Strong and resilient organisation".
By area and apartment size.
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Cloch have been involved in a range of activities in recent years, with our FACE Project being high on the agenda – which is a Focus on Achieving Customer Excellence. In 2018, the Association was awarded the Customer Excellence Service Accreditation, alongside awards in Healthy Working Lives and Investors in Young People. Since then, our customer service has been put to the test during the Pandemic and has shown to have been effective at continuing to communicate with customers and offer services while we are unable to open our office doors.
In 2020, we set up the Wellpark Project. This project was about injecting huge time, effort and money in to upgrading our tenemental stock to make the properties easier to let and also, changing our lettings plan for the area to attract key workers and others to the area.
In 2021, our latest new build development, Kings Glen in Greenock, started to come off site. By the end of July 2021, all 57 homes will be let. As part of this exciting venture, we have been able to offer 4 furnished lets. Unlike the private sector, social housing does not normally put furniture into general needs properties, however, with the start of our Cloch Plus project, designed to tackle furniture poverty, this is a test to see how successful these properties can be.
Other areas of work including our Wider Role Activity, which is another term for community work. Throughout the pandemic, we were able to access funding to support small scale projects such as food vouchers and activity packs for children that brought a bit of kindness and joy to a few families. This has lead to us looking at other projects we can do in 2021 and we will report on these as they happen. In a broader sense, we have been working in Wider Role for some years now including putting funding towards, Financial Fitness and Starter Packs.
Another arm of the business is Factoring. We factor and offer landscape maintenance services to over 400 properties, mainly in closes where we already own flats. This service includes a responsive repairs service for common repairs and a common Building Insurance Policy offering huge discounts to owners.