Customer Portal Login Registration Page

Introducing Our My Cloch Customer Portal!

We're delighted to introduce our new "My Cloch" Customer Portal. Here you'll be able to manage your information, make payments, view your account and document and report repairs, anytime, anywhere. 

Not registered yet?

Register online in just a few minutes:

  1. Select Register.
  2. Enter your details.
  3. Use your Occupancy Reference Number.
  4. Check your email for your temporary password.
  5. Log in, update your password and start using the portal.

Need your Occupancy Reference Number?
Call 01475 783637.

NOTICEBOARD

Cloch Gala Sports Day 2026 We're delighted to invite customers, families and residents to our Cloch Gala Sports Day on Friday 31 July 2026.
Cloch Housing Association Completes Major Migration to Rubixx Cloch Housing Association has successfully migrated to a new, modern housing management and accounts system.
Young Stars Shine at Third Annual Cloch Cup Football Tournament Cloch Housing Association teamed up with Active Schools to host the third annual Cloch Cup on 29 May, bringing 180 primary pupils together for a brilliant day of football at Notre Dame High School. All Saints were crowned champions for the second year running, lifting the Cloch Cup trophy.

Local pupils celebrate Easter creativity with winning soft play prize Primary school pupils across Inverclyde have been celebrating after taking part in a creative Easter competition that encouraged teamwork, imagination and plenty of fun.
Important update: temporary service changes We’re upgrading our systems, which means limited services on 29 May and 1 June, with emergency repairs still available.
Help shape Cloch’s next strategy – Tenant Focus Groups Cloch Housing Association is beginning the process of developing a new business plan for the coming few years, and we want tenants’ priorities at the heart of it. These focus groups are a chance to tell us what matters most to you, what’s working well, and what needs to improve.

Performance: At a Glance

This part of the website will explain how we are monitored by the Scottish Housing Regulator, how we monitor ourselves, and the statistics we produce to show this. For more detailed performance information please visit our dedicated Performance Section.

                                                                                     

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives via our Business Plan. Following a review carried out in March 2025, it has now been renamed the Business & Operational Plan. In this there are the key indicators of what we plan to do.