File Description | File | Size |
Abandonment Policy & Procedure |  | 585KB |
Adaptations Policy |  | 158KB |
Alcohol and Substance Misuse Policy |  | 180KB |
Allocations policy |  | 448KB |
Alterations & Improvements Policy |  | 142KB |
Anti-Social Behaviour Policy |  | 405KB |
Asbestos Management Policy |  | 573KB |
Asset Management Strategy |  | 438KB |
Assignation Policy |  | 84KB |
Being Complained About Policy approved 2021 |  | 367KB |
Board Induction Policy |  | 129KB |
Board Member Recruitment Policy |  | 199KB |
Board Members Role Description Policy |  | 185KB |
Board Remit Policy |  | 147KB |
CCTV Policy |  | 163KB |
Chair's Role Description Policy |  | 175KB |
Charging Policy |  | 148KB |
Cloch Complaints Handling Procedure |  | 747KB |
Code of Conduct - Board Member |  | 221KB |
Code of Conduct - Staff |  | 482KB |
Code of Conduct for Governance Body Members - Breach of the Code |  | 770KB |
Condensation, Mould & Damp Policy |  | 198KB |
Construction Design and Mangement DM 2015 Policy |  | 166KB |
Contractor Selection & Control Policy |  | 126KB |
Corporate Social Responsibility Strategy |  | 477KB |
Customer Engagement Strategy |  | 528KB |
Customer Service Standards Policy |  | 241KB |
Data Protection Policy |  | 265KB |
Death of Tenant Policy |  | 355KB |
Decant Home Loss and Disturbance Policy |  | 481KB |
Developing Young Person Strategy |  | 129KB |
Dignity at Work Policy |  | 144KB |
Disclosure of Interest Policy |  | 197KB |
Document Management Strategy |  | 206KB |
Domestic Abuse (staff) Policy |  | 183KB |
Domestic Abuse Policy |  | 201KB |
Donations & Sponsorship Policy |  | 137KB |
Electrical Safety Policy |  | 139KB |
Eligibility for the Board - Rules of the Association |  | 142KB |
Employee Volunteering Policy |  | 575KB |
Energy Performance Certificate Policy |  | 73KB |
Entitlement Payments and Benefits Policy |  | 799KB |
Environmental Information Regulations Policy |  | 159KB |
Equalities & Diversity Policy |  | 422KB |
Estate Management Policy |  | 650KB |
Expenses Policy |  | 424KB |
Factoring Policy |  | 457KB |
Financial Regulations Policy |  | 355KB |
Flexi & Toil Policy |  | 193KB |
Flexible Working Policy |  | 258KB |
Fraud, Bribery & Corruption Policy |  | 272KB |
Freedom of Information Policy |  | 175KB |
Furnished Tenancy Policy |  | 183KB |
Garages Policy |  | 443KB |
Garden Tidy Scheme Policy |  | 72KB |
Gas Maintenance Policy |  | 427KB |
Handling a Serious Complaint or Grievance against the Director |  | 469KB |
Health & Safety Policy |  | 241KB |
ICT Acceptable Use Policy |  | 159KB |
Joint Mutual Exchange Policy |  | 339KB |
Landlord HS&W Statement 2023 |  | 2MB |
Legal Action & Eviction Policy |  | 254KB |
Lettings Plan 2022-2023 |  | 287KB |
Lift Safety Policy |  | 164KB |
Lighting Policy |  | 83KB |
Lodgers Policy |  | 81KB |
Lone Working Policy |  | 185KB |
Membership Policy |  | 149KB |
Membership Strategy |  | 194KB |
Minute Taking Protocol Policy |  | 578KB |
Mortgage to Rent Policy |  | 148KB |
Paws Policy |  | 170KB |
Personal Relationship at Work Policy |  | 133KB |
Play Parks Policy |  | 170KB |
Privacy Notice - Employees |  | 248KB |
Privacy Notice for Customers |  | 909KB |
Procurement Policy |  | 238KB |
Reactive Repairs Policy |  | 520KB |
Rechargeable Repairs Policy |  | 439KB |
Recruitment & Selection Policy |  | 383KB |
Registration & Funding Criteria for Registered Tenant Organisations Policy |  | 376KB |
Remit of Finance & Corporate Services Sub Committee |  | 151KB |
Remit of Housing & Property Services Sub Committee |  | 166KB |
Remote and Hybrid Working Policy |  | 311KB |
Rent Arrears Policy |  | 174KB |
Rent Setting Policy |  | 206KB |
Reservist Policy |  | 85KB |
Risk Management Strategy |  | 269KB |
Running a Business from Home Policy |  | 156KB |
Sabbatical Policy |  | 184KB |
Safeguarding Vulnerable Adults & Children |  | 187KB |
Salary Sacrifice Policy |  | 122KB |
Scheme of Delegation |  | 238KB |
Secretary Role Description |  | 185KB |
Service Charge Setting Policy |  | 418KB |
Shared Ownership Policy |  | 371KB |
Shared Parental Leave Policy |  | 218KB |
Smoke Free Policy |  | 426KB |
Social Media Policy |  | 277KB |
Staff Appraisal Policy |  | 298KB |
Staff Training and Development Policy |  | 364KB |
Standing Orders Policy |  | 176KB |
Stress Policy |  | 283KB |
Sub-Letting Policy |  | 81KB |
Succession Policy |  | 281KB |
Treasury Management and Borrowing Policy |  | 464KB |
Unacceptable Action Policy |  | 155KB |
Use of Tenancy Occupancy Agreements and Leasing Policy |  | 109KB |
Vice Chair's Role Description |  | 113KB |
Void Management Policy |  | 610KB |
Water Systems and Legionella Policy |  | 178KB |
Whistleblowing Policy |  | 180KB |