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Annual Reports
| File Description | File | Size |
|---|---|---|
| Annual Report 2017 - 2018 |  | 2MB |
| annual report 2016-2017 | | 2MB |
| annual report 2015-2016 | | 2MB |
| Annual report 2014-15 | | 2MB |
| Annual Report 2013-2014 | | 606KB |
| Annual Report 2012-2013 | | 4MB |
| annual report 2011-2012 | | 3MB |
Information Leaflets
| File Description | File | Size |
|---|---|---|
| 0KB | ||
| CHA Tenants Handbook 2018 Final | | 38MB |
| Rent Restructure Booklet | | 2MB |
| Web Portal Booklet | | 2MB |
Newsletters
| File Description | File | Size |
|---|---|---|
| Your Cloch Special Edition Rent Consultation 122019 | | 258KB |
| Factoring Newsletter Spring 2019 | | 370KB |
| Spring Newsletter 2019 | | 3MB |
| Winter Newsletter 2018 | | 2MB |
| Summer Newsletter 2018 | | 15MB |
| Spring Newsletter 2018 | | 2MB |
| Winter Newsletter 2017 | | 10MB |
| Summer Newsletter 2017 | | 2MB |
| Spring Newsletter 2017 | | 3MB |
| Winter Newsletter 2016 | | 9MB |
| Summer Newsletter 2016 | | 3MB |
| Spring Newsletter 2016 | | 2MB |
| Winter Newsletter 2015 | | 4MB |
| Summer Newsletter 2015 | | 8MB |
| Spring Newsletter 2015 | | 3MB |
Policies
| File Description | File | Size |
|---|---|---|
| 0KB | ||
| Abandonment Policy & Procedure | | 582KB |
| Absence Management Policy | | 327KB |
| Adaptations Policy | | 363KB |
| Alcohol and Drugs Misuse Policy | | 79KB |
| Allocations policy | | 967KB |
| Alterations & Improvements Policy | | 527KB |
| Anti - Social Behaviour Policy | | 371KB |
| Arrangements for making Urgent Decisions Between Committee Meetings.docx | | 46KB |
| Asbestos Management Policy | | 415KB |
| Asset Management Strategy | | 601KB |
| Assignation Policy | | 84KB |
| Board Members Code of Conduct | | 123KB |
| Board Members Induction Policy | | 65KB |
| Board Members Recruitment Policy | | 88KB |
| Board Members Role Description Policy | | 80KB |
| Board Remit Policy | | 70KB |
| Care & Repair Policy | | 107KB |
| CDM 2015 Statement | | 126KB |
| Chair's Role Description Policy | | 62KB |
| Charging Policy | | 343KB |
| Childcare Vouchers Policy | | 102KB |
| Code of Conduct - Staff | | 465KB |
| Complaints Handling Procedure - Guidance for Customers | | 106KB |
| Complaints Handling Procedure - Guidance for Staff and Board | | 480KB |
| Corporate Social Responsibility Strategy | | 497KB |
| Customer Engagement Strategy | | 528KB |
| Customer Engagement Strategy | | 528KB |
| Data Protection Policy | | 480KB |
| Death of Tenant Policy | | 75KB |
| Decant Home Loss and Disturbance Policy | | 124KB |
| Dignity at Work Policy | | 351KB |
| Disaster Recovery Plan | | 222KB |
| Disclosure of Interest Policy | | 70KB |
| Document Management Strategy | | 551KB |
| Domestic Abuse Policy | | 306KB |
| Donations & Sponsorship Policy | | 343KB |
| Driving at Work | | 146KB |
| Eligibility for the Board Policy | | 54KB |
| Email and Internet Policy | | 119KB |
| Employee Volunteering Policy | | 155KB |
| Entitlement Payments and Benefits Policy | | 635KB |
| Environmental Information Regulations Policy | | 125KB |
| Equalities and Diversity Policy | | 371KB |
| Estate Management Policy | | 635KB |
| Expenses Policy | | 552KB |
| Factoring Policy | | 100KB |
| Financial Regulations Policy | | 337KB |
| Flexible Working | | 97KB |
| Flexible Working | | 97KB |
| Fraud, Bribery & Corruption Policy | | 253KB |
| Freedom of Information Policy | | 546KB |
| Garages Policy | | 94KB |
| Garden Tidy Scheme Policy | | 72KB |
| Gas Maintenance Policy | | 67KB |
| Health & Safety Policy | | 553KB |
| ICT Password Policy | | 338KB |
| ICT Strategy | | 498KB |
| Joint Audit Committee Consultation & Remit Policy | | 73KB |
| Joint Mutual Exchange Policy | | 119KB |
| Landlord Facilities HS&W Policy Statement - Signed | | 526KB |
| Landlord Facilities Safety Control Manual-signed | | 526KB |
| Legal Action & Eviction Policy | | 476KB |
| Legionella Policy | | 409KB |
| Lodgers Policy | | 81KB |
| Lone Working Policy | | 198KB |
| Membership Policy | | 364KB |
| Membership Strategy | | 70KB |
| Minute Taking Protocol Policy | | 94KB |
| Mortgage to Rent Policy | | 70KB |
| People Strategy Policy | | 431KB |
| Personal Relationship at Work Policy | | 66KB |
| Procurement Policy | | 458KB |
| Reactive Repairs Policy | | 570KB |
| Rechargeable Repairs Policy | | 71KB |
| Recruitment & Selection Policy | | 437KB |
| Registration & Funding Criteria for Registered Tenant Organisations Policy | | 114KB |
| Remit of Finance & Corporate Services Sub Committee | | 66KB |
| Remit of Housing & Property Services Sub Committee | | 66KB |
| Rent Arrears Policy | | 368KB |
| Rent Setting Policy | | 488KB |
| Reservist Policy | | 85KB |
| Risk Management Strategy | | 467KB |
| Running a Business from Home Policy | | 72KB |
| Sabbatical Policy | | 121KB |
| Safeguarding Vulnerable Adults & Children | | 78KB |
| Scheme of Delegation | | 78KB |
| Service Charge Setting Policy | | 69KB |
| Shared Ownership Policy | | 469KB |
| Shared Parental Leave Policy | | 88KB |
| Smoke Free Policy | | 371KB |
| Social Media Policy | | 81KB |
| Staff Appraisal Policy | | 77KB |
| Staff Training and Development Policy | | 76KB |
| Standing Orders | | 344KB |
| Stress Policy | | 97KB |
| Sub Committee Standing Orders Policy | | 59KB |
| Sub-Letting Policy | | 81KB |
| Succession Policy | | 83KB |
| Treasury Management and Borrowing Policy | | 108KB |
| Unacceptable Actions Policy | | 350KB |
| Use of Tenancy Occupancy Agreements and Leasing Policy | | 109KB |
| Void Management Policy | | 564KB |
| Whistleblowing Policy | | 103KB |
Freedom of Information
Cloch Housing Association comes under the Freedom of Information regulations. You can apply to us for information on our business and environmental issues. We have now published our Guide to Information and there are further links on this part of the website.