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Annual Reports

Annual and Landlord Report 2020-2021

Annual Report 2019-2020

Annual Report 2018-2019

File Description	File	Size
Annual Report 2017 - 2018		2MB
annual report 2016-2017		2MB
annual report 2015-2016		2MB
Annual report 2014-15		2MB
Annual Report 2013-2014		606KB
Annual Report 2012-2013		4MB
annual report 2011-2012		3MB

Audited Accounts

File Description	File	Size
Audited Accounts 2019-2020		470KB

Finance

File Description	File	Size
Audited Accounts 2019-2020		470KB
Board and Senior staff expenses 2019 - 20		309KB
Capital Works Programme 20-21		643KB
CHA Pension Scheme and Members		310KB
Pay and grading Structure 2020		25KB
Project Funding 2020		255KB

Information Leaflets

File Description	File	Size
Complaints Leaflet (March 2021)		4MB
Rent Restructure Booklet		2MB
Summary of Business Plan 2021 to 2026		2MB
Tenants' Handbook		38MB
Web Portal Booklet		2MB

Newsletters

Spring Newsletter 2022

Winter Newsletter 2021

Spring Newsletter 2021

Winter Newsletter 2020

Stage 1 Notice Newsletter

Putting Cloch Tenants First Newsletter

Spring Newsletter 2020

Winter Newsletter 2019

Rent Consultation Special Edition

Summer 2019

File Description	File	Size
Cloch's Winter Newsletter December 2021		5MB
CCG Newsletter - King's Glen		4MB
Your Cloch Special Edition Rent Consultation 122019		258KB
Factoring Newsletter Spring 2019		370KB
Spring Newsletter 2019		3MB
Winter Newsletter 2018		2MB
Summer Newsletter 2018		15MB
Spring Newsletter 2018		2MB
Winter Newsletter 2017		10MB
Summer Newsletter 2017		2MB
Spring Newsletter 2017		3MB
Winter Newsletter 2016		9MB
Summer Newsletter 2016		3MB
Spring Newsletter 2016		2MB
Winter Newsletter 2015		4MB
Summer Newsletter 2015		8MB
Spring Newsletter 2015		3MB
Wellpark Newsletter Special Edition		7MB

Policies

File Description	File	Size
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		0KB
Abandonment Policy & Procedure		585KB
Adaptations Policy		363KB
Alcohol and Drugs Misuse Policy		79KB
Allocations policy		967KB
Alterations & Improvements Policy		527KB
Anti-Social Behaviour Policy		405KB
Asbestos Management Policy		573KB
Asset Management Strategy		438KB
Assignation Policy		84KB
Being Complained About Policy approved 2021		367KB
Board Induction Policy		129KB
Board Member Recruitment Policy		288KB
Board Members Role Description Policy		455KB
Board Remit Policy		371KB
Care & Repair Policy		107KB
Chair's Role Description Policy		449KB
Charging Policy		343KB
Cloch Complaints Handling Procedure		747KB
Code of Conduct - Governing Body Members		981KB
Code of Conduct - Staff		482KB
Corporate Social Responsibility Strategy		477KB
Customer Engagement Strategy		528KB
Customer Service Standards Policy		241KB
Data Protection Policy		480KB
Death of Tenant Policy		355KB
Decant Home Loss and Disturbance Policy		481KB
Developing Young Person Strategy		330KB
Dignity at Work Policy		351KB
Disclosure of Interest Policy		456KB
Document Management Strategy		551KB
Domestic Abuse (staff) Policy		471KB
Domestic Abuse Policy		306KB
Donations & Sponsorship Policy		343KB
Email and Internet Policy		658KB
Employee Volunteering Policy		575KB
Entitlement Payments and Benefits Policy		799KB
Environmental Information Regulations Policy		125KB
Equalities & Diversity Policy		422KB
Estate Management Policy		650KB
Expenses Policy		424KB
Factoring Policy		457KB
Financial Regulations Policy		654KB
Flexi & Toil Policy		468KB
Flexible Working		97KB
Fraud, Bribery & Corruption Policy		272KB
Freedom of Information Policy		549KB
Furnished Tenancy Policy		183KB
Garages Policy		443KB
Garden Tidy Scheme Policy		72KB
Gas Maintenance Policy		427KB
Handling a Serious Complaint or Grievance against the Director		469KB
Health & Safety Policy		537KB
Joint Audit Committee Consultation & Remit Policy		73KB
Joint Mutual Exchange Policy		339KB
Landlord HS&W Statement 2022		98KB
Legal Action & Eviction Policy		476KB
Legionella Policy		409KB
Lodgers Policy		81KB
Lone Working Policy		198KB
Membership Policy		364KB
Membership Strategy		327KB
Minute Taking Protocol Policy		578KB
Mortgage to Rent Policy		70KB
Personal Relationship at Work Policy		66KB
Privacy Notice for Customers		578KB
Procurement Policy		519KB
Reactive Repairs Policy		520KB
Rechargeable Repairs Policy		439KB
Recruitment & Selection Policy		383KB
Registration & Funding Criteria for Registered Tenant Organisations Policy		376KB
Remit of Finance & Corporate Services Sub Committee		345KB
Remit of Housing & Property Services Sub Committee		432KB
Remote and Hybrid Working Policy		311KB
Rent Arrears Policy		295KB
Rent Setting Policy		488KB
Reservist Policy		85KB
Risk Management Strategy		467KB
Running a Business from Home Policy		72KB
Sabbatical Policy		121KB
Safeguarding Vulnerable Adults & Children		78KB
Salary Sacrifice Policy		173KB
Scheme of Delegation		594KB
Secretary Role Description		347KB
Service Charge Setting Policy		418KB
Shared Ownership Policy		371KB
Shared Parental Leave Policy		88KB
Smoke Free Policy		371KB
Social Media Policy		277KB
Staff Appraisal Policy		298KB
Staff Training and Development Policy		364KB
Standing Orders Policy		401KB
Stress Policy		432KB
Sub-Letting Policy		81KB
Succession Policy		281KB
Treasury Management and Borrowing Policy		464KB
Unacceptable Action Policy		354KB
Use of Tenancy Occupancy Agreements and Leasing Policy		109KB
Vice Chair's Role Description		153KB
Void Management Policy		610KB
Whistleblowing Policy		103KB

Procurement

File Description	File	Size
Contract Register		116KB
IFLAIR Framework Agreement		2MB
Procurement Policy		458KB
Procurement Strategy 2020-21		500KB

ICHR

Freedom of Information

Cloch Housing Association comes under the Freedom of Information regulations. You can apply to us for information on our business and environmental issues. We have now published our Guide to Information and there are further links on this part of the website.

Visit Guide to Information Section

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