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Document Library 

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Annual Reports
File Description File Size
Annual Report 2017 - 2018 PDF icon 2MB
annual report 2016-2017 PDF icon 2MB
annual report 2015-2016 PDF icon 2MB
Annual report 2014-15 PDF icon 2MB
Annual Report 2013-2014 PDF icon 606KB
Annual Report 2012-2013 PDF icon 4MB
annual report 2011-2012 PDF icon 3MB
Audited Accounts
File Description File Size
Audited Accounts 2019-2020 PDF icon 470KB
Audited Accounts 2021-2022 PDF icon 17MB
Audited Accounts 2022-2023 PDF icon 16MB
Business Plan
File Description File Size
Business Plan 2023-2026 PDF icon 2MB
File Description File Size
Audited Accounts 2021-2022 PDF icon 17MB
Board and Senior staff expenses 2019 - 20 PDF icon 309KB
Capital Works Programme 20-21 PDF icon 643KB
CHA Pension Scheme and Members PDF icon 310KB
Pay and grading Structure 2020 PDF icon 25KB
Project Funding 2020 PDF icon 255KB
Information Leaflets
File Description File Size
Complaints Leaflet (March 2021) PDF icon 4MB
Rent Restructure Booklet PDF icon 2MB
Summary of Business Plan 2021 to 2026 PDF icon 2MB
Tenants' Handbook PDF icon 38MB
Web Portal Booklet PDF icon 2MB
File Description File Size
Cloch's Winter Newsletter December 2021 PDF icon 5MB
CCG Newsletter - King's Glen PDF icon 4MB
Your Cloch Special Edition Rent Consultation 122019 PDF icon 258KB
Factoring Newsletter December 2022 PDF icon 380KB
Spring Newsletter 2019 PDF icon 3MB
Winter Newsletter 2018 PDF icon 2MB
Summer Newsletter 2018 PDF icon 15MB
Spring Newsletter 2018 PDF icon 2MB
Winter Newsletter 2017 PDF icon 10MB
Summer Newsletter 2017 PDF icon 2MB
Spring Newsletter 2017 PDF icon 3MB
Winter Newsletter 2016 PDF icon 9MB
Summer Newsletter 2016 PDF icon 3MB
Spring Newsletter 2016 PDF icon 2MB
Winter Newsletter 2015 PDF icon 4MB
Summer Newsletter 2015 PDF icon 8MB
Spring Newsletter 2015 PDF icon 3MB
Wellpark Newsletter Special Edition PDF icon 7MB
File Description File Size
Abandonment Policy & Procedure PDF icon 585KB
Adaptations Policy PDF icon 158KB
Alcohol and Substance Misuse Policy PDF icon 180KB
Allocations policy PDF icon 448KB
Alterations & Improvements Policy PDF icon 142KB
Anti-Social Behaviour Policy PDF icon 405KB
Asbestos Management Policy PDF icon 573KB
Asset Management Strategy PDF icon 438KB
Assignation Policy PDF icon 84KB
Being Complained About Policy approved 2021 PDF icon 367KB
Board Induction Policy PDF icon 129KB
Board Member Recruitment Policy PDF icon 199KB
Board Members Role Description Policy PDF icon 185KB
Board Remit Policy PDF icon 147KB
CCTV Policy PDF icon 163KB
Chair's Role Description Policy PDF icon 175KB
Charging Policy PDF icon 148KB
Cloch Complaints Handling Procedure PDF icon 747KB
Code of Conduct - Board Member PDF icon 221KB
Code of Conduct - Staff PDF icon 482KB
Code of Conduct for Governance Body Members - Breach of the Code PDF icon 770KB
Condensation, Mould & Damp Policy PDF icon 198KB
Construction Design and Mangement DM 2015 Policy PDF icon 166KB
Contractor Selection & Control Policy PDF icon 126KB
Corporate Social Responsibility Strategy PDF icon 477KB
Customer Engagement Strategy PDF icon 528KB
Customer Service Standards Policy PDF icon 241KB
Data Protection Policy PDF icon 265KB
Death of Tenant Policy PDF icon 355KB
Decant Home Loss and Disturbance Policy PDF icon 481KB
Developing Young Person Strategy PDF icon 129KB
Dignity at Work Policy PDF icon 144KB
Disclosure of Interest Policy PDF icon 197KB
Document Management Strategy PDF icon 206KB
Domestic Abuse (staff) Policy PDF icon 183KB
Domestic Abuse Policy PDF icon 201KB
Donations & Sponsorship Policy PDF icon 137KB
Electrical Safety Policy PDF icon 139KB
Eligibility for the Board - Rules of the Association PDF icon 142KB
Employee Volunteering Policy PDF icon 575KB
Energy Performance Certificate Policy PDF icon 73KB
Entitlement Payments and Benefits Policy PDF icon 799KB
Environmental Information Regulations Policy PDF icon 159KB
Equalities & Diversity Policy PDF icon 422KB
Estate Management Policy PDF icon 650KB
Expenses Policy PDF icon 424KB
Factoring Policy PDF icon 457KB
Financial Regulations Policy PDF icon 355KB
Flexi & Toil Policy PDF icon 193KB
Flexible Working Policy PDF icon 258KB
Fraud, Bribery & Corruption Policy PDF icon 272KB
Freedom of Information Policy PDF icon 175KB
Furnished Tenancy Policy PDF icon 183KB
Garages Policy PDF icon 443KB
Garden Tidy Scheme Policy PDF icon 72KB
Gas Maintenance Policy PDF icon 427KB
Handling a Serious Complaint or Grievance against the Director PDF icon 469KB
Health & Safety Policy PDF icon 241KB
ICT Acceptable Use Policy PDF icon 159KB
Joint Mutual Exchange Policy PDF icon 339KB
Landlord HS&W Statement 2023 PDF icon 2MB
Legal Action & Eviction Policy PDF icon 254KB
Lettings Plan 2022-2023 PDF icon 287KB
Lift Safety Policy PDF icon 164KB
Lighting Policy PDF icon 83KB
Lodgers Policy PDF icon 81KB
Lone Working Policy PDF icon 185KB
Membership Policy PDF icon 149KB
Membership Strategy PDF icon 194KB
Minute Taking Protocol Policy PDF icon 578KB
Mortgage to Rent Policy PDF icon 148KB
Paws Policy PDF icon 170KB
Personal Relationship at Work Policy PDF icon 133KB
Play Parks Policy PDF icon 170KB
Privacy Notice - Employees PDF icon 248KB
Privacy Notice for Customers PDF icon 909KB
Procurement Policy PDF icon 238KB
Reactive Repairs Policy PDF icon 520KB
Rechargeable Repairs Policy PDF icon 439KB
Recruitment & Selection Policy PDF icon 383KB
Registration & Funding Criteria for Registered Tenant Organisations Policy PDF icon 376KB
Remit of Finance & Corporate Services Sub Committee PDF icon 151KB
Remit of Housing & Property Services Sub Committee PDF icon 166KB
Remote and Hybrid Working Policy PDF icon 311KB
Rent Arrears Policy PDF icon 174KB
Rent Setting Policy PDF icon 206KB
Reservist Policy PDF icon 85KB
Risk Management Strategy PDF icon 269KB
Running a Business from Home Policy PDF icon 156KB
Sabbatical Policy PDF icon 184KB
Safeguarding Vulnerable Adults & Children PDF icon 187KB
Salary Sacrifice Policy PDF icon 122KB
Scheme of Delegation PDF icon 238KB
Secretary Role Description PDF icon 185KB
Service Charge Setting Policy PDF icon 418KB
Shared Ownership Policy PDF icon 371KB
Shared Parental Leave Policy PDF icon 218KB
Smoke Free Policy PDF icon 426KB
Social Media Policy PDF icon 277KB
Staff Appraisal Policy PDF icon 298KB
Staff Training and Development Policy PDF icon 364KB
Standing Orders Policy PDF icon 176KB
Stress Policy PDF icon 283KB
Sub-Letting Policy PDF icon 81KB
Succession Policy PDF icon 281KB
Treasury Management and Borrowing Policy PDF icon 464KB
Unacceptable Action Policy PDF icon 155KB
Use of Tenancy Occupancy Agreements and Leasing Policy PDF icon 109KB
Vice Chair's Role Description PDF icon 113KB
Void Management Policy PDF icon 610KB
Water Systems and Legionella Policy PDF icon 178KB
Whistleblowing Policy PDF icon 180KB
File Description File Size
Procurement Policy PDF icon 238KB
Procurement Strategy 2023-24 PDF icon 213KB

Freedom of Information

Cloch Housing Association comes under the Freedom of Information regulations.  You can apply to us for information on our business and environmental issues.  We have now published our Guide to Information and there are further links on this part of the website.  

Visit Guide to Information Section

Make A Stand Pledge Info

Customer Service Excellence AwardCyber Essentials Certification Inverclyde Common Housing Register Living Wage Accreditation    Keep Safe Logo  Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman