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Document Library 

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Annual Reports
File Description File Size
Annual Report 2017 - 2018 PDF icon 2MB
annual report 2016-2017 PDF icon 2MB
annual report 2015-2016 PDF icon 2MB
Annual report 2014-15 PDF icon 2MB
Annual Report 2013-2014 PDF icon 606KB
Annual Report 2012-2013 PDF icon 4MB
annual report 2011-2012 PDF icon 3MB
Audited Accounts
File Description File Size
Audited Accounts 2019-2020 PDF icon 470KB
Finance
File Description File Size
Audited Accounts 2019-2020 PDF icon 470KB
Board and Senior staff expenses 2019 - 20 PDF icon 309KB
Capital Works Programme 20-21 PDF icon 643KB
CHA Pension Scheme and Members PDF icon 310KB
Pay and grading Structure 2020 PDF icon 25KB
Project Funding 2020 PDF icon 255KB
Information Leaflets
File Description File Size
0KB
Rent Restructure Booklet PDF icon 2MB
Tenants' Handbook PDF icon 38MB
Web Portal Booklet PDF icon 2MB
Newsletters
File Description File Size
CCG Newsletter - King's Glen PDF icon 8MB
Your Cloch Special Edition Rent Consultation 122019 PDF icon 258KB
Factoring Newsletter Spring 2019 PDF icon 370KB
Spring Newsletter 2019 PDF icon 3MB
Winter Newsletter 2018 PDF icon 2MB
Summer Newsletter 2018 PDF icon 15MB
Spring Newsletter 2018 PDF icon 2MB
Winter Newsletter 2017 PDF icon 10MB
Summer Newsletter 2017 PDF icon 2MB
Spring Newsletter 2017 PDF icon 3MB
Winter Newsletter 2016 PDF icon 9MB
Summer Newsletter 2016 PDF icon 3MB
Spring Newsletter 2016 PDF icon 2MB
Winter Newsletter 2015 PDF icon 4MB
Summer Newsletter 2015 PDF icon 8MB
Spring Newsletter 2015 PDF icon 3MB
Policies
File Description File Size
Abandonment Policy & Procedure PDF icon 585KB
Absence Management Policy PDF icon 327KB
Adaptations Policy PDF icon 363KB
Alcohol and Drugs Misuse Policy PDF icon 79KB
Allocations policy PDF icon 967KB
Alterations & Improvements Policy PDF icon 527KB
Anti-Social Behaviour Policy PDF icon 405KB
Arrangements for making Urgent Decisions Between Committee Meetings.docx PDF icon 46KB
Asbestos Management Policy PDF icon 415KB
Asset Management Strategy PDF icon 601KB
Assignation Policy PDF icon 84KB
Board Member Recruitment Policy PDF icon 288KB
Board Members Induction Policy PDF icon 65KB
Board Members Role Description Policy PDF icon 363KB
Board Remit Policy PDF icon 350KB
Care & Repair Policy PDF icon 107KB
CDM 2015 Statement PDF icon 126KB
Chair's Role Description Policy PDF icon 62KB
Charging Policy PDF icon 343KB
Code of Conduct - Governing Body Members PDF icon 668KB
Code of Conduct - Staff PDF icon 486KB
Complaints Handling Procedure - Guidance for Staff & Board PDF icon 996KB
Corporate Social Responsibility Strategy PDF icon 566KB
Customer Engagement Strategy PDF icon 528KB
Customer Service Standards Policy PDF icon 241KB
Data Protection Policy PDF icon 480KB
Death of Tenant Policy PDF icon 355KB
Decant Home Loss and Disturbance Policy PDF icon 124KB
Developing Young Person Strategy PDF icon 330KB
Dignity at Work Policy PDF icon 351KB
Disaster Recovery Plan PDF icon 222KB
Disclosure of Interest Policy PDF icon 429KB
Document Management Strategy PDF icon 551KB
Domestic Abuse (staff) Policy PDF icon 471KB
Domestic Abuse Policy PDF icon 306KB
Donations & Sponsorship Policy PDF icon 343KB
Driving at Work PDF icon 146KB
Eligibility for the Board - Rules of the Association PDF icon 558KB
Email and Internet Policy PDF icon 658KB
Employee Volunteering Policy PDF icon 155KB
Entitlement Payments and Benefits Policy PDF icon 738KB
Environmental Information Regulations Policy PDF icon 125KB
Equalities & Diversity Policy PDF icon 374KB
Estate Management Policy PDF icon 573KB
Expenses Policy PDF icon 552KB
Factoring Policy PDF icon 100KB
Financial Regulations Policy PDF icon 337KB
Flexi & Toil Policy PDF icon 468KB
Flexible Working PDF icon 97KB
Fraud, Bribery & Corruption Policy PDF icon 253KB
Freedom of Information Policy PDF icon 549KB
Garages Policy PDF icon 443KB
Garden Tidy Scheme Policy PDF icon 72KB
Gas Maintenance Policy PDF icon 67KB
Health & Safety Policy PDF icon 537KB
ICT Password Policy PDF icon 338KB
ICT Strategy PDF icon 498KB
Joint Audit Committee Consultation & Remit Policy PDF icon 73KB
Joint Mutual Exchange Policy PDF icon 119KB
Landlord Facilities HS&W Policy Statement - Signed PDF icon 526KB
Landlord Facilities Safety Control Manual-signed PDF icon 526KB
Legal Action & Eviction Policy PDF icon 476KB
Legionella Policy PDF icon 409KB
Lodgers Policy PDF icon 81KB
Lone Working Policy PDF icon 198KB
Membership Policy PDF icon 364KB
Membership Strategy PDF icon 327KB
Minute Taking Protocol Policy PDF icon 578KB
Mortgage to Rent Policy PDF icon 70KB
People Strategy Policy PDF icon 431KB
Personal Relationship at Work Policy PDF icon 66KB
Procurement Policy PDF icon 458KB
Reactive Repairs Policy PDF icon 570KB
Rechargeable Repairs Policy PDF icon 71KB
Recruitment & Selection Policy PDF icon 437KB
Registration & Funding Criteria for Registered Tenant Organisations Policy PDF icon 376KB
Remit of Finance & Corporate Services Sub Committee PDF icon 347KB
Remit of Housing & Property Services Sub Committee PDF icon 432KB
Rent Arrears Policy PDF icon 371KB
Rent Setting Policy PDF icon 488KB
Reservist Policy PDF icon 85KB
Risk Management Strategy PDF icon 467KB
Running a Business from Home Policy PDF icon 72KB
Sabbatical Policy PDF icon 121KB
Safeguarding Vulnerable Adults & Children PDF icon 78KB
Scheme of Delegation PDF icon 361KB
Service Charge Setting Policy PDF icon 69KB
Shared Ownership Policy PDF icon 469KB
Shared Parental Leave Policy PDF icon 88KB
Smoke Free Policy PDF icon 371KB
Social Media Policy PDF icon 81KB
Staff Appraisal Policy PDF icon 298KB
Staff Training and Development Policy PDF icon 364KB
Standing Orders Policy PDF icon 389KB
Stress Policy PDF icon 97KB
Sub Committee Standing Orders Policy PDF icon 335KB
Sub-Letting Policy PDF icon 81KB
Succession Policy PDF icon 281KB
Treasury Management and Borrowing Policy PDF icon 108KB
Unacceptable Action Policy PDF icon 354KB
Use of Tenancy Occupancy Agreements and Leasing Policy PDF icon 109KB
Void Management Policy PDF icon 564KB
Whistleblowing Policy PDF icon 103KB
Procurement
File Description File Size
Contract Register PDF icon 116KB
IFLAIR Framework Agreement PDF icon 2MB
Procurement Policy PDF icon 458KB
Procurement Strategy 2020-21 PDF icon 500KB

Freedom of Information

Cloch Housing Association comes under the Freedom of Information regulations.  You can apply to us for information on our business and environmental issues.  We have now published our Guide to Information and there are further links on this part of the website.  

Visit Guide to Information Section

Customer Service Excellence AwardCyber Essentials Certification   House Exchange Inverclyde Common Housing Register Living Wage Accreditation Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman