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Annual Reports
| File Description | File | Size |
|---|---|---|
| Annual Report 2017 - 2018 |  | 2MB |
| annual report 2016-2017 | | 2MB |
| annual report 2015-2016 | | 2MB |
| Annual report 2014-15 | | 2MB |
| Annual Report 2013-2014 | | 606KB |
| Annual Report 2012-2013 | | 4MB |
| annual report 2011-2012 | | 3MB |
Audited Accounts
| File Description | File | Size |
|---|---|---|
| Audited Accounts 2019-2020 | | 470KB |
| Audited Accounts 2021-2022 | | 17MB |
| Audited Accounts 2022-2023 | | 16MB |
Business Plan
| File Description | File | Size |
|---|---|---|
| Business Plan 2023-2026 | | 2MB |
Finance
| File Description | File | Size |
|---|---|---|
| Audited Accounts 2021-2022 | | 17MB |
| Board and Senior staff expenses 2019 - 20 | | 309KB |
| Capital Works Programme 20-21 | | 643KB |
| CHA Pension Scheme and Members | | 310KB |
| Pay and grading Structure 2020 | | 25KB |
| Project Funding 2020 | | 255KB |
Information Leaflets
| File Description | File | Size |
|---|---|---|
| Complaints Leaflet (March 2021) | | 4MB |
| Rent Restructure Booklet | | 2MB |
| Summary of Business Plan 2021 to 2026 | | 2MB |
| Tenants' Handbook | | 38MB |
| Web Portal Booklet | | 2MB |
Newsletters
| File Description | File | Size |
|---|---|---|
| Cloch's Winter Newsletter December 2021 | | 5MB |
| CCG Newsletter - King's Glen | | 4MB |
| Your Cloch Special Edition Rent Consultation 122019 | | 258KB |
| Factoring Newsletter December 2022 | | 380KB |
| Spring Newsletter 2019 | | 3MB |
| Winter Newsletter 2018 | | 2MB |
| Summer Newsletter 2018 | | 15MB |
| Spring Newsletter 2018 | | 2MB |
| Winter Newsletter 2017 | | 10MB |
| Summer Newsletter 2017 | | 2MB |
| Spring Newsletter 2017 | | 3MB |
| Winter Newsletter 2016 | | 9MB |
| Summer Newsletter 2016 | | 3MB |
| Spring Newsletter 2016 | | 2MB |
| Winter Newsletter 2015 | | 4MB |
| Summer Newsletter 2015 | | 8MB |
| Spring Newsletter 2015 | | 3MB |
| Wellpark Newsletter Special Edition | | 7MB |
Policies
| File Description | File | Size |
|---|---|---|
| Abandonment Policy & Procedure | | 585KB |
| Adaptations Policy | | 158KB |
| Alcohol and Substance Misuse Policy | | 180KB |
| Allocations policy | | 448KB |
| Alterations & Improvements Policy | | 142KB |
| Anti-Social Behaviour Policy | | 405KB |
| Asbestos Management Policy | | 573KB |
| Asset Management Strategy | | 438KB |
| Assignation Policy | | 84KB |
| Being Complained About Policy approved 2021 | | 367KB |
| Board Induction Policy | | 129KB |
| Board Member Recruitment Policy | | 199KB |
| Board Members Role Description Policy | | 185KB |
| Board Remit Policy | | 147KB |
| CCTV Policy | | 163KB |
| Chair's Role Description Policy | | 175KB |
| Charging Policy | | 148KB |
| Cloch Complaints Handling Procedure | | 747KB |
| Code of Conduct - Board Member | | 221KB |
| Code of Conduct - Staff | | 482KB |
| Code of Conduct for Governance Body Members - Breach of the Code | | 770KB |
| Condensation, Mould & Damp Policy | | 198KB |
| Construction Design and Mangement DM 2015 Policy | | 166KB |
| Contractor Selection & Control Policy | | 126KB |
| Corporate Social Responsibility Strategy | | 477KB |
| Customer Engagement Strategy | | 528KB |
| Customer Service Standards Policy | | 241KB |
| Data Protection Policy | | 265KB |
| Death of Tenant Policy | | 355KB |
| Decant Home Loss and Disturbance Policy | | 481KB |
| Developing Young Person Strategy | | 129KB |
| Dignity at Work Policy | | 144KB |
| Disclosure of Interest Policy | | 197KB |
| Document Management Strategy | | 206KB |
| Domestic Abuse (staff) Policy | | 183KB |
| Domestic Abuse Policy | | 201KB |
| Donations & Sponsorship Policy | | 137KB |
| Electrical Safety Policy | | 139KB |
| Eligibility for the Board - Rules of the Association | | 142KB |
| Employee Volunteering Policy | | 575KB |
| Energy Performance Certificate Policy | | 73KB |
| Entitlement Payments and Benefits Policy | | 799KB |
| Environmental Information Regulations Policy | | 159KB |
| Equalities & Diversity Policy | | 422KB |
| Estate Management Policy | | 650KB |
| Expenses Policy | | 424KB |
| Factoring Policy | | 457KB |
| Financial Regulations Policy | | 355KB |
| Flexi & Toil Policy | | 193KB |
| Flexible Working Policy | | 258KB |
| Fraud, Bribery & Corruption Policy | | 272KB |
| Freedom of Information Policy | | 175KB |
| Furnished Tenancy Policy | | 183KB |
| Garages Policy | | 443KB |
| Garden Tidy Scheme Policy | | 72KB |
| Gas Maintenance Policy | | 427KB |
| Handling a Serious Complaint or Grievance against the Director | | 469KB |
| Health & Safety Policy | | 241KB |
| ICT Acceptable Use Policy | | 159KB |
| Joint Mutual Exchange Policy | | 339KB |
| Landlord HS&W Statement 2023 | | 2MB |
| Legal Action & Eviction Policy | | 254KB |
| Lettings Plan 2022-2023 | | 287KB |
| Lift Safety Policy | | 164KB |
| Lighting Policy | | 83KB |
| Lodgers Policy | | 81KB |
| Lone Working Policy | | 185KB |
| Membership Policy | | 149KB |
| Membership Strategy | | 194KB |
| Minute Taking Protocol Policy | | 578KB |
| Mortgage to Rent Policy | | 148KB |
| Paws Policy | | 170KB |
| Personal Relationship at Work Policy | | 133KB |
| Play Parks Policy | | 170KB |
| Privacy Notice - Employees | | 248KB |
| Privacy Notice for Customers | | 909KB |
| Procurement Policy | | 238KB |
| Reactive Repairs Policy | | 520KB |
| Rechargeable Repairs Policy | | 439KB |
| Recruitment & Selection Policy | | 383KB |
| Registration & Funding Criteria for Registered Tenant Organisations Policy | | 376KB |
| Remit of Finance & Corporate Services Sub Committee | | 151KB |
| Remit of Housing & Property Services Sub Committee | | 166KB |
| Remote and Hybrid Working Policy | | 311KB |
| Rent Arrears Policy | | 174KB |
| Rent Setting Policy | | 206KB |
| Reservist Policy | | 85KB |
| Risk Management Strategy | | 269KB |
| Running a Business from Home Policy | | 156KB |
| Sabbatical Policy | | 184KB |
| Safeguarding Vulnerable Adults & Children | | 187KB |
| Salary Sacrifice Policy | | 122KB |
| Scheme of Delegation | | 238KB |
| Secretary Role Description | | 185KB |
| Service Charge Setting Policy | | 418KB |
| Shared Ownership Policy | | 371KB |
| Shared Parental Leave Policy | | 218KB |
| Smoke Free Policy | | 426KB |
| Social Media Policy | | 277KB |
| Staff Appraisal Policy | | 298KB |
| Staff Training and Development Policy | | 364KB |
| Standing Orders Policy | | 176KB |
| Stress Policy | | 283KB |
| Sub-Letting Policy | | 81KB |
| Succession Policy | | 281KB |
| Treasury Management and Borrowing Policy | | 464KB |
| Unacceptable Action Policy | | 155KB |
| Use of Tenancy Occupancy Agreements and Leasing Policy | | 109KB |
| Vice Chair's Role Description | | 113KB |
| Void Management Policy | | 610KB |
| Water Systems and Legionella Policy | | 178KB |
| Whistleblowing Policy | | 180KB |
Procurement
| File Description | File | Size |
|---|---|---|
| Procurement Policy | | 238KB |
| Procurement Strategy 2023-24 | | 213KB |
ICHR
Freedom of Information
Cloch Housing Association comes under the Freedom of Information regulations. You can apply to us for information on our business and environmental issues. We have now published our Guide to Information and there are further links on this part of the website.
