Over the past year, our staff have been working hard to migrate to a new Management Information System which will include a new customer portal. This is a significant investment for Cloch and will bring increased efficiencies, helping us to deliver a better service for our customers.
Expected Go-Live
We are working towards an expected Go-Live of Monday 9th March. To facilitate this system migration, we need to close our office from Thursday, 5th March at 6pm until Monday 9th March at 9am.
Whilst the office is closed our out of hours emergency repairs service will continue to be available by contacting 01475 783637 and choosing from the available options. Any non-urgent repairs will be actioned when we reopen on Monday, 9th March at 9am.
As part of this migration, we will shut down our online customer portal and will update customers of our new customer portal offering in due course.
Whilst the customer portal is unavailable you can contact the office for the following:
- Make a Payment
- Report a Repair
- Request a copy of any documentation relating to your tenancy that you would normally access on the portal
What happens next?
We will share more information in the coming months about:
- Progress updates on the system implementation
- The launch of our new customer portal and when customers will be able to sign up and start using it
Need to get in touch?
If you have any questions or need support while the portal is unavailable, please contact us:
Phone: 01475 783 637
Email: office@clochhousing.org.uk