Cloch implemented an independent satisfaction survey carried out on our behalf by Research Resource during March and early April this year. The survey was carried out by telephone, and they were successful in carrying out a total of 99 responses which is a positive response rate of 33%. There was a total of 19 questions covering a variety of areas including repairs, costs, and invoicing.
Cloch aims to provide a quality customer-focused factoring service that offers value for money, meets legal requirements, and good practice standards in line with our Factoring Policy, Written Statement, and the Code of Conduct. Cloch Housing has two categories of service for our factored owners.
Services in your bill:
Your bill will cover landscape maintenance for common areas and the administration fee to provide this service.
| File Description | File | Size |
|---|---|---|
| Factoring Handbook |  | 2MB |
| Factoring Newsletter Summer 2023 | | 361KB |
| Factoring Survey 2019 | | 283KB |
