My Cloch Customer Portal
No more waiting on the phone – manage your tenancy when it suits you.
Introducing our new Customer Portal
We’re pleased to launch our new customer portal – a simple, secure way to manage your tenancy online, anytime. You can now access our main services 24 hours a day, 365 days a year, including rent payments and reporting repairs.
With the new portal, you can:
- Self-refer to our Community Support Team
- Make payments and view your rent statement
- Manage and report repairs
- Update your contact details and tenancy information
- Report changes in your tenancy
- Upload and view documents and evidence
- Read the latest news and view upcoming events
- Receive alerts and updates
- Register to become a member of Cloch
- Access frequently asked questions
- Connect with us on social media
How to Register
To register, visit "https://cloch.rubixx.app/registration/customer". Enter in your details. If you aren't sure what your occupancy reference number is, please call us on 01475 783637.
Once registered you'll receive an email with a temporary password and a link to access our customer portal. Please note that you can only login via the web. We are not using the MyHome App at present.
Getting Started
Although we're confident that the customer portal will be easy to navigate, we've written a series of guides. These include:
- Accessing occupancy documents
- Alerts and news
- Making a payment
- Reporting a repair
- Update your details
- View your account/rent statement
What's Next?
We’ll continue to improve the portal over time, with new features added regularly. We’ll keep you updated as these become available.
We also welcome your feedback. If you have suggestions for improvements, please get in touch. While we cannot implement every idea, all feedback will be reviewed with our provider. Please email these to portalfeedback@clochhousing.org.uk.