My Cloch Customer Portal

No more waiting on the phone – manage your tenancy when it suits you.

Introducing our new Customer Portal

 

We’re pleased to launch our new customer portal – a simple, secure way to manage your tenancy online, anytime. You can now access our main services 24 hours a day, 365 days a year, including rent payments and reporting repairs.

 

With the new portal, you can:

 

  • Self-refer to our Community Support Team
  • Make payments and view your rent statement
  • Manage and report repairs
  • Update your contact details and tenancy information
  • Report changes in your tenancy
  • Upload and view documents and evidence
  • Read the latest news and view upcoming events
  • Receive alerts and updates
  • Register to become a member of Cloch
  • Access frequently asked questions
  • Connect with us on social media

How to Register

1. Register

Complete the registration form using your details and Occupancy Reference Number.

2. Activate

Check your email for your portal link and temporary password.

3. Get Started

Create a new password and start managing your tenancy online.

Where can I find my Occupancy Reference Number? 

You'll need your Occupancy Reference Number to register for My Cloch. This can usually be found on letters, statements or other correspondence we've sent to you relating to your factoring account, tenancy or services provided by us.

Can't find it? Contact us and we'll be happy to help.

Letter-Occupancy-Reference-Highlight

Letter highlighting Occupancy Reference Number.

Need Help or Have Feedback?

We're committed to continually improving My Cloch and adding new features over time.

If you experience any issues or spot something that isn't working as epected, please contact us so we can investigate.

We'd also love to hear your feedback. Your suggestions help shape future improvements to the portal. While we can't guarantee every idea will be implemented, all feedback is reviewed and considered as part of our ongoing development plans.

Email: portalfeedback@clochhousing.org.uk

Getting Started with My Cloch

Although we're confident that the customer portal will be easy to navigate, we've written a series of guides. These include:

 

  • Accessing occupancy documents
  • Alerts and news
  • Making a payment
  • Reporting a repair
  • Update your details
  • View your account/rent statement

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