We want to update our customers on the situation following on from the severe storm that hit Inverclyde on Friday, 24 January.
Record Number of Calls
The Association has received an unprecedented number of calls regarding storm damage. Between Friday and Monday, we logged a total of 277 calls. We understand the urgency of these issues and are working diligently to address each one.
Material Shortage and Damage in Inverclyde
The storm has caused significant damage throughout Inverclyde, leading to a shortage of essential repair materials. This shortage is affecting our ability to carry out repairs as quickly as we would like. However, we are in constant communication with our suppliers and contractors to expedite the delivery of necessary materials where possible.
Prioritising Repairs
Given the volume of calls and the extent of the damage, we are prioritising repairs based on urgency and safety. Our team is focusing first on issues that pose immediate risks to health and safety, such as structural damage and severe leaks. Fencing repairs may take longer as there is a huge demand with fencing contractors currently and it is too early to give an exact date. We appreciate your patience as we work through these repairs.
Progress on Inspections
We have already completed 53 property inspections to date, with another 49 booked in over the coming weeks. Our team is working tirelessly to ensure all affected properties are assessed and necessary repairs are scheduled promptly.
What to Expect
- Initial Assessment: Our Property Services Officers will conduct an initial assessment of the reported damage.
- Scheduling Repairs: Repairs will be scheduled based on the severity and urgency of the issue.
- Follow-Up: We will keep you informed about the status of your repair request and provide updates as needed.
Directing Queries and Questions
If you have any questions or need further assistance, please do not hesitate to contact our customer support team. You can reach us at 01475 783 637, via email at office@clochhousing.org.uk or use the contact form on the website.
We are here to help and support you during this challenging time.
Thank you for your understanding and cooperation.