Festive Office Opening Hours

Our office will be open on:

Wednesday 17 December 2025: 9 AM - 5 PM
Friday 19 December 2025: 9 AM - 2 PM
Wednesday 24 December 2025: 9 AM - 2 PM

We'll be closed from Wednesday 24 December 2025 at 2 PM and reopen on Tuesday 06 January 2026 at 9 AM.

Emergency Repairs During Closure

To report an emergency repair, please call 01475 783 637 - you'll be transferred to our Out of Hours Repairs Contractor. Any non-urgent repairs logged whilst the office is closed will be actioned when staff return. For utility issues, please refer to the contact information below:

Company Issues to Report Contact Number
Scottish Gas Network Suspected gas leaks. 0800 111 999
Scottish Water Discoloured, or no running water.  0800 0778 778
SP Energy Networks Power outages.  0800 092 9290

Out of hours Emergency RepairsNeed to report an out of hours emergency repair? We're here to help! Out of Hours Emergency Repairs
Do more on the goUse the Cloch Housing App to get easy access to our customer portal, contact details and latest newsletter.

NOTICEBOARD

Cloch Housing Association Announces Leadership Transition Cloch Housing Association today announces that Chief Executive Alana Durnin will retire in April 2026 after more than a decade of dedicated service, including three and a half years leading the organisation.
Your Cloch Winter Newsletter Now Available! Discover Cloch Housing Association’s Winter 2025 updates in Your Cloch. This edition covers rent and service charge consultation for 2026/27, community support successes, anti-social behaviour guidance, Inverclyde community projects, festive bin collection tips, planned maintenance progress, fire safety advice, and a fun Christmas quiz for families. Includes festive office closure details and emergency contact information.
Cloch Housing Brings Festive Magic to Greenock Town Hall Cloch Housing Association hosted a magical Christmas Celebration at Greenock Town Hall on 9th December, bringing tenants and families together for an evening of festive fun. Guests enjoyed live entertainment, craft activities, Santa’s Grotto, and amazing raffle prizes, all supported by generous partners and contractors.

Cloch's Christmas Celebration Cloch tenants of all ages are invited !
Cloch's Week of Engagement We’re excited to invite you to Cloch’s Week of Engagement from Monday 17th to Friday 21st November
Updated Financial Fitness Appointment Times From Tuesday 2 December 2025, our FREE and impartial money and welfare benefit advice appointments with Financial Fitness will be changing.

Performance: At a Glance

This part of the website will explain how we are monitored by the Scottish Housing Regulator, how we monitor ourselves, and the statistics we produce to show this. For more detailed performance information please visit our dedicated Performance Section.

                                                                                     

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives via our Business Plan. Following a review carried out in March 2025, it has now been renamed the Business & Operational Plan. In this there are the key indicators of what we plan to do.