Office Closure: May Day Holiday

Our office will be closed on Monday, 5 May, and will reopen on Tuesday, 6 May at 9 AM. During this period, our out-of-hours emergency repairs service will remain available. Non-urgent repairs logged via our customer portal will be addressed when our staff return.

Reporting an Emergency Repair

To report an emergency repair, please contact our office at 01475 783 637 and follow the prompts. For utility issues, please refer to the contact information below:

Company Issues to Report Contact Number
Scottish Gas Network Suspected gas leaks. 0800 111 999
Scottish Water Discoloured, or no running water.  0800 0778 778
SP Energy Networks Power outages.  0800 092 9290

Out of hours Emergency RepairsNeed to report an out of hours emergency repair? We're here to help! Out of Hours Emergency Repairs
Do more on the goUse the Cloch Housing App to get easy access to our customer portal, contact details and latest newsletter.

NOTICEBOARD

Spring Edition of Your Cloch Now Available! We are excited to announce that the Spring 2025 edition of "Your Cloch" is now available!
Schools take part in Easter Door Competition Cloch Housing Association recently invited all infant classes across Inverclyde to participate in an exciting Easter Classroom Door Design competition, aimed at encouraging local children to express their creativity. The response was overwhelming, with 14 classes showcasing their imaginative interpretations of Easter. The designs were nothing short of spectacular, transforming whole corridors into vibrant display of colours and decorations, filled with the buzz of excited children.
New Boiler and Heating Systems Replacement Contract Awarded to PH Jones In the last few months, you may have noticed a lot of PH Jones vans in the local area. Wondering who they are and what they’re up to?

Performance: At a Glance

This part of the website will explain how we are monitored by the Scottish Housing Regulator, how we monitor ourselves, and the statistics we produce to show this. For more detailed performance information please visit our dedicated Performance Section.

                                                                                     

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives for the next 3 years. This is set out in our Business Plan. Our Previous Business Plan was reviewed this year by our Board and staff. The Plan was refreshed following the consultations and then approved by our Board.

Our new updated Business Plan is from 2023 to 2026. In this there are the key indicators of what we plan to do.
File Description File Size
Business Plan 2023-2026 Thumbnail 2MB